Nautical Gifts, Decor and Marine Wildlife products. Welcome to our Factory Direct Nautical Store on-line. On these pages, you will find some of the most unique nautical items made in the US. Small Planet Studios Old Waialua Sugar Mill PO Box 890 Waialua, HI 96791 (800) 799-1761 info@portholes.com Small Planet Studios was founded in 1975 in California by the accomplished sculptor Stephen Tilford. We are a cold-cast bronze foundry, specializing in fine art products. We manufacture our own designs, as well as a line for the well known marine artist, WYLAND. ORDER PROCESSING: Orders placed from our internet store are completely secure. Once you've filled out our online order form and sent it off to us the order is first confirmed by our secure internet service provider who will send you an e-mail order confirmation notice. The order is then securely transmitted to us on an hourly basis. We check for product availability, enter your order and send you another e-mail indicating that the orders has been entered and the estimated ship date. Our goal is to have all orders entered no later than 48 hours after receiving them but we'll often enter orders within hours of receiving them. If you have questions about your order call us toll free at (800) 799-1761 or send us an e-mail at info@portholes.com. You may pay by MASTERCARD or VISA. Your credit card will not be charged until the date the order is shipped. PRODUCT AVAILABILITY: Most products are handmade especially for you, therefore we will e-mail you the estimated ship date. Everything is hand crafted on the North Shore of Hawaii. PRIVACY POLICY: Your visit to our site is completely private. We do not capture information about you and use that information. CONTINENTAL US SHIPPING: Our standard shipping method is Federal Express Ground. Delivery generally takes 1 week. For expedited shipping we ship by Federal Express Express which generally takes 3 days. Shipping is automatically calculated on your order according to the following chart: FedEx Ground (1 week) to 5 lbs $5.00 to 10 lbs 8.00 to 15 lbs 10.00 to 29 lbs 15.00 30 lbs up 25.00 or FedEx Express (3days) to 5 lbs $12.50 to 10 lbs 16.50 to 15 lbs 25.00 to 29 lbs 35.00 30 lbs up 50.00 Shipping for International, Alaska, or Puerto Rico please e-mail for information. All duties and taxes will be paid by the Customer and all orders must be paid in US dollars. 100% GUARANTEE: Your satisifaction with any purchase is 100% guaranteed. If for any reason you're not satisified with your purchase you can return it for a refund. All returns must be in the original condition and packaging and returned within 30 days. If you have further questions regarding returning a product please call us at (800) 799-1761 or send us an e-mail. SALES TAX: 4% Will be charged for items being shipped to Hawaii. QUESTIONS & COMMENTS: If you have questions or comments please don't hesitate to call us toll free at (800) 799-1761 or send us an e-mail. We're always interested to hear what our customers have to say and we welcome the opportunity to serve you. WHAT OUR CUSTOMERS SAY ABOUT US... "We just received the mirror today in the mail. We love it, it is better than we even imagined. Michele and I will be anxiously awaiting the new designs and look forward to purchasing another in the near future." J. and F. Lundstrom "The recipient of your rendition of Dawson's 'Glory of the Seas' was positively thrilled. It is beautiful. Thank you again for your exemplary customer service.". R. Ayers, Raleigh, North Carolina "Rec'd pkg. at 10:00. Opened it, and it looks fabulous!!!!!! I can't be more pleased! Thanks again Steve for all your help, and your prompt attention to my crisis!" J. O'Dell, Jackson, MI "Steve , the porthole was great. My wife was very surprised and she loved it." B. Ferguson, Port Hueneme, CA "We are absolutely overwhelmed! The portholes arrived today, and they are, quite simply, spectacular! EXCELLENT and informative e-mail -- and so quick! My compliments to your public relations. The name of the game for companies that stay in business on the Net is going to be "service"; and in my book you're off to a roaring start. Again, kudos, Steve, to you and your customer service department!" S. Robbins, Silverthorne, CO "Thank you so much for your careful attention to my porthole order." L. Andrews Boca Raton, Florida